Chicago, IL
Steven@Godlewski.com

Please E-mail for references

CAREER OBJECTIVE

Position in Information Technology field where experience and knowledge may be applied. Employment must afford opportunities for professional challenge and growth.

UNext.com, Director, Information Systems

· Personnel Management: Staff recruitment, retention and creation of staff plans.

· Leading: Establishing a cohesive management team, and counsel staff on areas of improvement.

· Decision-Making: Working with support staff to create decisions that work towards organizational goals and plans.

· Planning: Create and implement short and long term strategic plans for Support, and align Support plans with business plans.

· Training: Generate and implement training plans for Operations to develop a foundation to support Company.

· Communication: Establish and maintain policies and procedures; establish standards and protocols for planning;

· Manage separate support teams for LAN/WAN, Systems, Help Desk, Hardware, Training, Application Specialists, and Sales Support.

· Establish and implement desktop/server policies, procedures and standards, and ensure their conformance with IT goals and procedures.

· Developed a 20 member team from a initial staff of 3. Company grew from 20 to over 500 employees within one year.

· Tier Three support for all issues.
Servers NT & UNIX
Network WAN/LAN
Telecommunications
Hardware
Software
Customer complaints
Cardean University

InfoSource, Inc., Desktop Apps Team Leader/Senior Software Developer/Technical Support
· Project coordinator of all CBT titles.

· Develop computer based training courses for the following applications: Windows NT 4.0, Microsoft Exchange, WordPerfect 8.0, Windows 95,Windows 98, Access, Excel, Word, PowerPoint, Outlook, Lotus 1-2-3, Internet Explorer 4.0, Netscape Navigator.

· Develop Multimedia software and involved in all aspects of production.

· Coordinate all software developers for release of new titles, assign testing personnel, and determine if computer based training material is ready for release.

· Perform Alpha and Beta testing on over 25 software titles.

· Responsible for training of all new software developers.

· Train personnel on various computer programs and supervise progress.

· Provide Technical Support for all Microsoft, InfoSource, Lotus and WordPerfect applications.

· Read and interpret manufacturers' technical manuals.

· Direct activities of employees. Periodically evaluate staff and counsel on areas requiring improvement.

· Assess and resolve customer problems and complaints.